Return & Refund Policy

Return & Refund Policy
Last Updated: July 2026

At Valley of Field Herbals, customer satisfaction is important to us. We take pride in every product we create and package. If something isn't right with your order, we'll do our best to make it right.

Returns
Due to the nature of our products, we cannot accept returns of:
Opened or used herbal products
Teas
Spices
Essential oils
Personal care products
Any item where the safety seal has been broken
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Refunds
If a refund is approved, it will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Shipping charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order number
A description of the problem
Photos of the damaged item and packaging, if applicable
We will work with you to provide a replacement, store credit, or refund when appropriate.

Order Cancellations
Orders may be canceled if they have not yet entered processing or shipping. Once an order has been prepared for shipment, we may be unable to cancel it.

Natural Products
Because many of our products are handmade and made with natural ingredients, slight variations in color, texture, scent, or appearance are normal and are not considered defects.

Contact Us
If you have questions about your order or need assistance, please contact us through our Contact page. We're committed to providing friendly, personal customer service.

 

Our goal is simple: if we'd want someone to make it right for us, we'll do our best to make it right for you. We value every customer and appreciate your support of our family homestead.